1. Information We Collect
At Vertexnexa, we are committed to transparency regarding the data we collect. When you use our platform and services, we may collect the following categories of information:
Personal Information
- Full name, email address, and phone number
- Business name, DOT number, MC number, and EIN
- Mailing address and company address
- Job title and role within your organization
Usage Data
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Device information, screen resolution, and referral source
- Log data and error reports
Financial Data
- Payment card information (processed securely through third-party payment processors)
- Billing address and invoicing details
- Transaction history and subscription records
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain our services: To operate the Vertexnexa platform, including fleet management, expense tracking, compliance tools, and consulting services.
- Process payments: To handle subscription billing, invoicing, and payment processing securely.
- Communicate with you: To send service updates, security alerts, account notifications, and respond to your inquiries.
- Improve our platform: To analyze usage patterns, diagnose technical issues, and develop new features that better serve trucking businesses.
- Provide customer support: To assist you with account issues, technical questions, and service-related requests.
- Ensure compliance: To meet legal and regulatory obligations, including those specific to the transportation industry.
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers: We work with trusted third-party providers for payment processing (e.g., Stripe), cloud hosting, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
4. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:
- Essential Cookies: Required for the platform to function properly. These include session cookies, authentication tokens, and security cookies. You cannot opt out of essential cookies.
- Analytics Cookies: Help us understand how visitors interact with our platform. We use these to measure traffic, identify popular features, and improve performance.
- Preference Cookies: Remember your settings, language preferences, and display configurations so you do not need to reconfigure them each time you visit.
Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling essential cookies may affect the functionality of the Vertexnexa platform. For more granular control, you can adjust your cookie preferences in your account settings.
5. Data Security
We take the security of your data seriously and employ industry-standard measures to protect it:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256 encryption.
- Secure Servers: Our infrastructure is hosted on enterprise-grade cloud platforms with SOC 2 Type II compliance, redundant systems, and continuous monitoring.
- Regular Audits: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential risks.
- Access Controls: We enforce strict role-based access controls, multi-factor authentication for administrative access, and least-privilege principles across our organization.
While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches in accordance with applicable laws.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access Your Data: You may request a copy of the personal information we hold about you at any time.
- Request Deletion: You may request that we delete your personal information, subject to certain legal obligations that may require us to retain some data.
- Opt Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.
- Data Portability: You may request a machine-readable copy of your data so that it can be transferred to another service provider.
- Correction: You may request that we correct inaccurate or incomplete personal information.
To exercise any of these rights, please contact us at privacy@vertexnexa.com. We will respond to your request within 30 days.
7. Children's Privacy
Vertexnexa is a business platform designed for trucking professionals and companies. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information. If you believe a child has provided us with personal information, please contact us at privacy@vertexnexa.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you via email to the address associated with your account
- Display a prominent notice on the Vertexnexa platform
We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@vertexnexa.com
- Mailing Address:
Vertexnexa, Inc.
Attn: Privacy Team
1200 Main Street, Suite 400
Dallas, TX 75201
United States